The Need

Customer "on-boarding," subscription settlement, account maintenance, channel credits - these are just a few of the daily business operations that are part of a successful online business. But if your platform isn’t fully integrated into your sales, accounting, and decision-making processes - it is just another headache. Businesses with SaaS and Web 2.0 business models need to be able to be able to handle their operations in real time and online.

The Solution

Scio offers an Operational Review engagement with our key business and technical analysts to answer three key questions for your business:

• Does your application capture all the operational detail it can from your customers and provide actionable data for your business?
• Do your business processes mesh with your online processes seamlessly?
• Is the data for customer relationship management, accounting, and business analysis integrated to the best advantage for your operations?

Our Approach

Our business and technical analysts assist your team to review your operational applications, your core processes, and the online services you and your customers use. In a short engagement, Scio provides:

• Current Operations Benchmark - Where you are today
• Opportunity Assessment - What you need to optimize your operations
• Target State - The mix of solutions and changes will achieve optimal operations
• Road Map - The time, steps and investment required to get to where you want to go

Key Value-Added Elements

Scio brings our fielded experience in the best of breed services, implementations, and integration together with your team’s knowledge of what makes your business successful, your market and your focus. We use a step-by-step engagement process that is proven, but flexible. We have the experience, resources and partners you need to help you achieve a strong return on your investment to your bottom line and your business effectiveness.

Value Received

• Clear, concise deliverables that your team is part of and has an "ownership stake" in
• Strategic planning that sets operational goals you can measure against
• Operational improvements that return competitive value and lower operational overhead