The Need

Companies considering Internet-based applications or with services currently in production can find that the needs for application and infrastructure maintenance and support take them away from core sales and operations requirements. Companies without production-level experience are generally unprepared for the support requirements involved with virtualization, cloud services, Internet security and reliability. When the need moves beyond consideration of direct user support, it is hard to chart without experience.

The Solution

Scio has experience in the deployment and support of Internet-based applications on many platforms and in many situations. Our development team maintains applications in production for many clients, while our support center maintains application reliability and manages infrastructures on several sites. This broad experience can be leveraged for clients that need dedicated support for their products

Scio’s Approach

Scio offers a range of experience, skills and services for companies needing outsourced product support, whether the product is currently in production, under development, or planned:

• Infrastructure planning and selection for traditional, virtualized, cloud and hybrid implementations
• Product and application support and Service Level Agreement (SLA) review and assessment
• Second and third level development support for user identified bug fixing and application tuning
• Platform, database and application maintenance and patching
• Product release management
• Application development for ongoing product enhancement and innovation
• Security and reliability reviews and tuning

Key Value-Added Elements

• Dedicated support team that learns your product and insures knowledge transfer continuity to your product management and operations team
• Wide experience you can leverage to improve your offering, while you lower your risks and costs

Value Received

• Stable, reliable product support that insures you meet your SLAs and lowers your risk
• Better understanding of issues behind supporting Internet-based applications, your options and a partner that can handle support operations while you focus on your customers, sales and business operations.