Product Support

The Need

ISVs considering on-demand products or with products currently in production can find that the needs for application and infrastructure maintenance and support take them away from core sales and operations requirements. ISV’s moving from a licensed model are generally unprepared for the support requirements involved in a SaaS product. When the need moves beyond consideration of direct user support, it is hard to chart without experience.

The Solution

Scio has experience in the deployment and support of on-demand products on many platforms and in many situations. Our development team maintains products for many ISVs, while our support center maintains application reliability and manages infrastructures on several sites. This broad experience can be leveraged for clients that need dedicated support for their products

Scio’s Approach

Scio offers a range of skills and services for ISVs needing outsourced product support, whether the product is currently in production, under development, or planned:

Key Value-Added Elements

Dedicated support team that learns your product and insures knowledge transfer continuity to your product management and operations team
Wide experience you can leverage to improve your offering, while you lower your risks and costs

Value Received

Stable, reliable product support that insures you meet your SLAs and lowers your risk
Better understanding of the role of product support in an on-demand offering, your options and a partner that can handle support operations while you focus on your customers, sales and business operations.

Testimonials

They took the time to examine the project in its entirety with focus on my goals and needed performance. These actions made me feel confidence in their concern for providing a superior product.
- Larry Langston, First American Real Estate Information Services -

Case Studies

Property and Casualty Field Services
Automation of field reports gives customer a competitive advantage by receiving inspections quickly and in a validated digital format ready for delivery to customers.
View case study

Industry News

Is the True Measure of Outsourcing’s Value Really About Productivity?

When companies outsource work to another country there is an implicit understand that total delivery costs will be lower than they are in the host country. But a much more interesting question is: What is the value of my spend? Or, in other words, what is the nearshore or offshore provider yielding in work produced over a specified period?


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